Frequently Asked Questions (FAQ)

Welcome to Tie Down Marine's FAQ page. Here you'll find answers to commonly asked questions about our products, services, and company. If you don't find the answer you're looking for, feel free to contact us.

General Questions

What is Tie Down Marine?

Tie Down Marine is a premium line of dock and waterfront equipment designed to elevate your time on the water. From our innovative spring-assisted dock ladders—available in 60+ customizable variations—to upcoming boat lifts and other marine accessories, every product is built for smart design, comfort, and durability. Proudly made in the USA, our equipment is crafted to make lake life easier and more enjoyable.

Where is Tie Down Marine located?

Our headquarters and manufacturing facilities are located in Atlanta, GA. We take pride in producing our equipment domestically, in the USA to ensure the highest standards of quality and reliability.

How can I contact Tie Down Marine?

You can reach us through our contact page or call our customer service team at 404-344-0000. We’re here to help with any questions or concerns you may have.

Products

What type of products does Tie Down Marine offer?

Tie Down Marine offers a range of waterfront and dock products, including:

• Dock Ladders
• Boat Lifts
• More coming soon

How do I choose the right equipment for my needs?

Our team is available to assist you in selecting the best equipment for your specific requirements. You can browse our product categories on our website or contact our sales team for personalized recommendations.

Are Tie Down Marine products covered by a warranty?

Yes, all Tie Down Marine products come with a comprehensive warranty. The details of the warranty vary by product, so please refer to the product manual or our customer service for specific information.

What is Tie Down Marine's Return Policy?

Tie Down Marine offers a 15-day return policy for buyer’s remorse returns. Items must be unused, and proof of purchase is required.

After 15 days, your order may still qualify for an exchange depending on the reason for the request. A 25% restocking fee may apply for buyer’s remorse returns, but may be waived for qualifying exchanges or returns due to reasons that are outside of the customer's control.

Customers are responsible for return shipping costs unless the product arrived damaged or qualifies as a warranty issue. Original shipping fees are non-refundable.

To start a return, contact us here with your order details. If your item arrived damaged or defective, please include photos so we can help arrange a replacement.